House, Office, Shop and warehouse clearance teams - operating mostly normally Monday - Saturday. We may ask for flexibility around collection dates and times to ensure we can cover as many customers as possible.

Office: 100% remote working but all teams functioning as normal.

Opening hours: Mon - Sat (8am to 5:30pm)

During this unprecedented period, John James will continue to provide all of our customers with the essential services that we deliver for as long as we are able to do so.

As part of our commitment to protect our staff, our booking centre team are now working from home. Please bear with us when trying to contact the team as there may be small delays in getting through. Additionally, please do try and be flexible with collection slots if possible, as so that we can schedule trucks and clearance teams as safely and efficiently as possible.

The advice provided the UK Government allows us to enter home and businesses to collect waste. However, like many businesses John James has brought in more stringent measures to protect staff and customers. To this end if possible, all waste should be left outside unless the house is unoccupied, or the waste can be completely isolated.

We will not be able to enter the home if someone is shielding indoors or is in a high-risk group. If you identify to us in advance that a person is vulnerable (but not high risk) and may require additional assistance, we will do our best to accommodate this safely. In person contact should be kept to an absolute minimum and only when strictly required and if required from a distance of at least 2m.